Refund policy

Last updated: May 4, 2026

We want you to love your BudBud. If something's not right — whether it arrived damaged, defective, or just isn't what you expected — we'll work with you to make it right. This policy explains how, when, and what to expect.

The short version

  • 30 days to return unused, unopened items for a refund
  • Defective or damaged items: we replace free, no need to return
  • Return shipping is on you for changes of mind; we cover it for defects
  • Refunds go back to your original payment method within 5–10 business days
  • Email us first at high@budbudsupply.co — don't ship anything back until you hear from us

1. Standard returns (change of mind)

You have 30 days from delivery to request a return on unused, unopened products. To qualify:

  • Item must be in original condition with packaging intact
  • Item must be returned in its original packaging
  • Original order must be verifiable in our system

Once approved, you'll receive instructions for shipping the item back. Customer covers return shipping. Once we receive and inspect the return, we'll issue a refund to your original payment method.

2. Damaged or defective items

If your product arrives damaged, defective, or wrong (e.g., wrong color, wrong product, missing pieces), email us within 7 days of delivery with:

  • Your order number
  • A photo of the damage or issue
  • A short description of what happened

In most cases, we'll replace the item free of charge — no return shipping required. For minor cosmetic issues, we may offer a partial refund or store credit instead. We'll let you know what makes sense for the situation.

3. Items not eligible for return

Some items can't be returned for hygiene, customization, or final-sale reasons:

  • Custom orders (special colors, custom branding, wholesale variants)
  • Apparel and merchandise unless defective
  • Gift cards
  • Items marked "Final Sale" at the time of purchase
  • Sale and clearance items unless defective
  • Items returned more than 30 days after delivery

If your item falls in one of these categories and arrived defective, we still want to know — email us and we'll figure something out.

4. Exchanges

We're happy to exchange for a different color or product within 30 days of delivery, on unused items. Email us to start an exchange.

  • Customer covers return shipping on the original item
  • We cover shipping on the replacement
  • If the exchange item costs more, we'll send a payment link for the difference
  • If it costs less, we'll refund the difference to your original payment method

5. How to start a return or exchange

  1. Email us at high@budbudsupply.co with your order number and what's going on
  2. We'll respond within 1–2 business days with next steps
  3. If approved, ship the item back using the instructions we send
  4. Once we receive and inspect the item, we'll process your refund or replacement

Please don't ship anything back without contacting us first. Returns sent without prior approval may be refused or delayed.

6. Refund processing

Approved refunds are issued to the original payment method within 5–10 business days of us receiving the returned item. Depending on your bank or card issuer, the refund may take an additional 3–5 business days to appear on your statement.

If you paid with Shop Pay, Klarna, or another installment plan, refunds follow that provider's processing timeline, which may be slightly different.

7. Lost or missing packages

If your tracking shows delivered but you haven't received the package:

  1. Check around your delivery location — porch, side door, with a neighbor
  2. Wait 48 hours (carriers occasionally mark things delivered before they actually arrive)
  3. If still missing, email us with your order number

We'll work with you and the carrier to figure out what happened. For packages confirmed lost in transit, we'll replace the order free of charge.

8. International returns

International customers (we ship to 25+ countries) have the same 30-day return window for unused items, but please note:

  • Customer covers all return shipping costs, including customs/duties on the return
  • We're not responsible for items lost or damaged on the return shipment — recommend insured shipping
  • Original duties/taxes paid to your country are non-refundable from our end (contact your local customs office for those)
  • For defective items, email us first — we usually replace internationally rather than process a return

9. Order cancellations

If your order hasn't shipped yet, we can cancel it for a full refund. Email us as soon as possible — once an order is in fulfillment (typically within 24 hours of placing it), we can't always intercept it. If we can't cancel before shipping, you can return it under the standard 30-day policy after delivery.

10. Questions?

Email high@budbudsupply.co and we'll help you out. We read every message and respond within 1–2 business days.

BudBud Supply Co. 23 Daniel rd Fairfield, NJ 07004 USA